At Pendazi, we want every interaction between customers and vendors to feel smooth, transparent, and supportive. If you ever need to reach a vendor or address a concern, here’s how to get the help you need:

1. Contacting a Vendor Directly Each vendor has a dedicated contact section on their product page. You can:

• Send a message using the “Contact Vendor” button

• Ask questions about products, shipping, or customization

• Request additional details before placing an order

Vendors typically respond within 24–48 hours.

2. Reporting an Issue With a Vendor If something doesn’t feel right—delayed responses, order concerns, or product issues—we’re here to support you. Use the “Report an Issue” option on the vendor’s page or in your order history. Our team will:

• Review your concern

• Reach out to the vendor on your behalf

• Help resolve the issue as quickly as possible

3. Our Commitment to You We take vendor quality and customer experience seriously. Every report helps us maintain a trusted, safe, and reliable marketplace for our entire community.

If you ever need additional support, our customer care team is always ready to help at support@pendazi.com.